New Application of Receipt and Attention of Ibernex’s Alarms

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faq ibernex

In order to improve at the same time as the technology, Ibernex has developed an APP for Android, who allows to receive and to attend to Helpnex’s alarms. The APP is available in PlayStore and is compatible from the version 1.0.34.0 of the software Helpnex.

The application allows:

  • The receipt of alarms generated by different devices in a mobile or Tablet Android. Both must be connected to the network WiFi of the center, or to a connection of information 3G/4G …
    • The device Android generates a notification, sonorous and the vibration, when an alarm is received.
    • The application publishes complete information about the alarm: Date and hour of generation, origin of the alarm, person or room from where the alarm has been generated.
    • Also it is possible to visualize the image associated with the person who generates the alarm
  • The identification of the worker, by means of Helpnex’s PIN, to be able to visualize the condition of the real time alarms.
    • The device generates a list of all the received alarms, independently of the condition in which they are (without agreeing, accepted, attended or codified), showing the text of the alarm, the date and the hour of generation.
    • The identification is done by means of the PIN of the worker, in order that there stays record of his activity in the software Helpnex.
  • The acceptance of alarms on the part of the worker identified in the application.
    • The device allows the acceptance of received alarms, while these have not been accepted from the software or any other terminal.
  • All the alarms and actions carried out, they are stored in the database of the software Helpnex, allowing to generate customizable reports.
  • Each device corresponds with a resource of the software Helpnex, being able to be registered an alone device by every resource “device Android “.
  • In addition, to realize the record we must introduce a code associated with the resource in the software, making sure by itself that any device is not registered.